Professional Telephone Skills Training for Teams Location:Pretoria Handling irate callers efficiently is

Handling irate callers efficiently is a core focus of the workshop

experience and value

the people clients speak to first

Greater self-awareness and a deeper understanding of their emotional patterns

Caring for Others vs Caring for Self

Professional Telephone Skills Training for Teams Location:Pretoria Handling irate callers efficiently isSound professional, confident and clear on every call. This Professional Telephone Skills Training for Teams is a focused two day group program designed to help contact centre and customer facing teams elevate the way they sound, communicate and handle callers. Across two intensive training days, your delegates will develop the practical voice, communication and customer service skills needed to project a professional image of your organisation on