Work Rage: Identify the Problems, Implement the Solutions travel * manage risk rather than

* manage risk rather than avoid it

His vivid storytelling captures the spirit of the North and its people

Managing Sticky Situations at Work ranges over a myriad of all-too-familiar problems involving and affecting bosses

without experiencing a sense of “something missing

Ten case studies document the efforts of individual businesses

Work Rage: Identify the Problems, Implement the Solutions travel * manage risk rather thanOttawa, April 1999: Four transit workers fatally shot, two others critically wounded by a former co worker, who then commits suicide. In the U. S., workplace violence by postal workers has become common enough to inspire its own colloquialism "He went 'postal'" meaning the person became very angry or behaved violently. In this era of downsizing, restructuring, instant technology shifts and relentless stress and change, rage in the workplace is on the